Carnegie Dental Clinic Re-opening details
We are pleased to tell you that we will be seeing patients from Monday 8th June, as per the Government’s recent instruction. If you have been advised to shield from Coronavirus or if you are deemed to be at risk of severe symptoms if you catch Coronavirus, we would advise that you postpone any non urgent dental treatment until the Government deems it safe for you to leave your home.
Initially we will be seeing patients for dental treatments that do not cause an aerosol, eg pain assessments, extractions, adjusting dentures and temporary dressings that do not require the use of a high speed drill. We plan to increase the range of treatments that we can provide in line with advice from NHS England as the National Coronavirus risk level reduces.
If after assessing you it is decided that an aerosol treatment is required to resolve your pain we will continue to refer you to our local Urgent Dental Centre for treatment at this time.
We have been busy making changes to all of our practice policies and procedures in the time that we have been closed and your journey through the dental practice will be quite different the next time that you attend.
The changes that we have made have all been designed to reduce the risks to our patients and our team of catching Coronavirus.
We aim to do this by ;
1, Screening patients as they attend for appointments and also screening staff
2, Reducing the numbers of patients in the practice at any one time to ensure social distancing
3, Reducing the amount of time every patient spends on the premises
4, Continued high levels of cross infection control in all areas, both clinical and non-clinical
By reducing the factors above and operating with an enhanced level of personal protective equipment (PPE) we will greatly reduce any Coronavirus risks to both patients and the dental team. This week, I qualified as a competent mask fit tester, so that I can meet the legal requirement to test the fit of all the FFP2 and FFP3 masks on the team in house before we offer aerosol treatments
The "New normal" dental visit at Carnegie Dental Clinic.
We will be conducting video consultations or telephone consultations with you the day before your appointment. In these we will review your medical history, complete a covid-19 risk assessment questionnaire and find out about any dental problems that you may be having.
We will then use DocuSign to send out your completed medical history and completed Coronavirus questionnaire via email, along with instructions about how to virtually sign these forms. You may be asked to pay for your dental treatment at this consultation.
On the day of your appointment please notify our reception that you have arrived by a telephone call to 01274 590777 and if possible stay in your car. We will then ring you back when the dentist is ready for you.
Please come to your appointment unaccompanied (unless you are under 16y) and with minimal baggage.
If you are unable to stay in your car please attend no earlier than 5 minutes before your appointment.
You will be greeted by our receptionist who will unlock the door and take your temperature.
After this you will be asked to use our hand sanitiser and to place your coat and belongings into a sealed container.
You will then be escorted to your surgery where your dentist, hygienist or therapist will greet you. Due to our additional PPE we may look a little different to usual but don’t worry, we will still have our usual friendly smiles underneath the masks!
You will be asked to rinse with an anti-bacterial&viral mouthwash in the surgery before treatment commences and will be asked to refrain from using the spittoon.
Once your visit is complete the receptionist will make your next appointment. This will be emailed to you.
If you have a quote for dental treatment we will also email this to you via DocuSign for your virtual signature. You will need to sign this before we can commence any treatment on your plan. Please note that any paperwork via DocuSign is easier to read on a computer or tablet than via a mobile phone.
If you have any queries relating to your treatments please let us know and a member of our team will give you a call to discuss your concerns and queries once you get home.
Unfortunately we will no longer be offering co-ordinated exam and hygiene appointments and these will need to be booked on different days. This is because we cannot maintain social distancing with multiple patients sat in the waiting room. The patient toilet will also be out of use, so please bear this in mind.
We understand that your dentist visit will seem very different and that many of our patients will be apprehensive about returning to the practice.
We have researched and purchased the most effective disinfectants against covid-19 which will be used throughout the practice.
All surgeries will be deep cleaned inbetween patients as per health and safety requirements, as will all of the communal areas.
Please be reassured that the steps we have taken will enable us to provide you with Dentistry safely during these challenging times and we look forward to seeing every one of you.
Alex & the team
9-13 Leeds Rd, Shipley, BD18 IBPCall Today: 01274 590 777
As long standing members of the BDA’s Good Practice Scheme we are committed to supporting our patients towards achieving and maintaining good oral health.
As part of this commitment;
Details of our last inspection can be found by clicking on the link below.
Carnegie Dental Clinic takes complaints very seriously and we try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
Patient Complaints Procedure
If patients are not satisfied with the result of our procedure then a complaint may be made to:
The carnegie dental clinic is committed to complying with the Freedom of Information Act 2000, which gives the public the right to know how public services are organised and run, how much they cost and how the decisions are made. It is the aim of the practice to ensure that members of the public have access to the identified classes of information.
When a member of the public makes a request to see the Practice Publication Scheme s/he will be directed to Ruth Bonfield who will provide them with a copy of the scheme, describing how the information can be obtained and the cost of providing it. The copy is kept in the office.
The classes of information provided by the scheme include:
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controller is Alexandra Gaynor Horn, the information governance lead is Lydia Sanson who is also the Data Protection Officer
This Privacy Notice is available on the practice website at www.carnegieclinic.com/privacynotice at reception/ by email if you contact: firstname.lastname@example.org / by calling 01274 590777
You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.
The categories and examples of data we process are:
We minimise the data that we keep, and do not keep it for longer than necessary.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England.
For full details or where your data is stored, please ask to see Information Governance Procedures (M 217C).
We have established the following lawful bases for processing your data:
Our lawful bases for processing personal data:
Our lawful bases for processing special category data:
The reasons we process the data include:
The personal data we process includes:
Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS obligations.
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.
We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.
You have the following personal data rights:
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).
Comments, suggestions and complaints
Please contact the IG Lead at the practice for a comment, suggestion or a complaint about your data processing at email@example.com , or 01274 590777 or by writing to or visiting the practice at 9-13 Leeds Road, Shipley, West Yorkshire, BD181BP . We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
Related practice procedures
You can also use these contact details to request copies of the following practice policies or procedures:
If you have an enquiry or a request please contact the Information Governance Lead
Carnegie Dental Clinic Ltd
9-13 Leeds Road, Shipley, West Yorkshire, BD181BP
Phone: 01274 590777
How the NHS and care services use your information
Carnegie Dental Clinic Ltd is one of many organisations working in the health and care system to improve care for patients and the public. Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment. The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:
This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.
Our practice only uses your personal health data to provide individualised care to you and does not disclose your data for any other purposes. The the national data opt-out does not apply to our usage of your data and we are compliant with the policy.