Dear Carnegie Patients
As we navigate the global crisis of COVID – 19 our top priority is the safety of our patients and our dental team.
National Guidelines for Dental Practices have now dictated that we should not physically see patients and should instead provide advice over the phone along with prescriptions for pain relief or antibiotics where absolutely necessary. All routine dental appointments have now been cancelled and we are not allowed to perform any dental treatments, even in an emergency situation, that might produce an aerosol.
There are processes in place to establish emergency clinics in strategic areas to treat patients who may need aerosol generating dental treatments (ie treatments that need the dentist to use a drill) but as yet these clinics are not up and running. As we find out more we will certainly keep you informed either on facebook or on our website. Please follow us on https://www.facebook.com/carnegieclinic for regular updates.
At Carnegie Dental Clinic our phone lines will be manned by our usual dental team every day from Monday to Saturday. They will be able to listen to your concerns and give advice where appropriate. Our dentists are also taking turns to be available for triaging your calls and will be able to give advice to patients for the more complex dental problems.
The practice door will be kept locked at all times and if a patient is advised to attend the clinic for an appointment they will be given a specific time slot, at which time the door will be opened.
Please be aware that there are strict criteria in place regarding what types of dental emergency constitute a genuine need for a patient to attend the practice in person. In current times please understand that a face to face toothache appointment with a dentist is not to be expected due to the reduced social distancing that this involves and the risk of transmitting Coronavirus between individuals.
Our relationship with our patients, has always been at the very heart of what we do and we would like to thank you for all the kind words and messages of support that we have received over recent weeks. It’s kindness and supporting one another that will be key to getting through the forthcoming months.
Please stay safe, maintain social distancing at all times and take care
Alex & the team
*Who is at high risk?
You may be at high risk from coronavirus if you:
- have had an organ transplant
- are having certain types of cancer treatment
- have blood or bone marrow cancer, such as leukaemia
- have a severe lung condition, such as cystic fibrosis or severe asthma
- have a condition that makes you much more likely to get infections
- are taking medicine that weakens your immune system
- are pregnant and have a serious heart condition
If you're at high risk, you will be contacted by the NHS by Sunday 29 March 2020.
9-13 Leeds Rd, Shipley, BD18 IBPCall Today: 01274 590 777
As long standing members of the BDA’s Good Practice Scheme we are committed to supporting our patients towards achieving and maintaining good oral health.
As part of this commitment;
Details of our last inspection can be found by clicking on the link below.
Carnegie Dental Clinic takes complaints very seriously and we try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
Patient Complaints Procedure
If patients are not satisfied with the result of our procedure then a complaint may be made to:
The carnegie dental clinic is committed to complying with the Freedom of Information Act 2000, which gives the public the right to know how public services are organised and run, how much they cost and how the decisions are made. It is the aim of the practice to ensure that members of the public have access to the identified classes of information.
When a member of the public makes a request to see the Practice Publication Scheme s/he will be directed to Ruth Bonfield who will provide them with a copy of the scheme, describing how the information can be obtained and the cost of providing it. The copy is kept in the office.
The classes of information provided by the scheme include:
The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controller is Alexandra Gaynor Horn, the information governance lead is Lydia Sanson who is also the Data Protection Officer
This Privacy Notice is available on the practice website at www.carnegieclinic.com/privacynotice at reception/ by email if you contact: firstname.lastname@example.org / by calling 01274 590777
You will be asked to provide personal information when joining the practice. The purpose of processing your personal data is to provide you with optimum dental health care and prevention.
The categories and examples of data we process are:
We minimise the data that we keep, and do not keep it for longer than necessary.
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared. Your data will be shared with the NHS in England.
For full details or where your data is stored, please ask to see Information Governance Procedures (M 217C).
We have established the following lawful bases for processing your data:
Our lawful bases for processing personal data:
Our lawful bases for processing special category data:
The reasons we process the data include:
The personal data we process includes:
Your name, address, gender, date of birth, NHS number, medical history, dental history, family medical history, family contact details, marital status financial details for processing payment, your doctor’s details and details of treatment at the practice. We may process more sensitive special category data including ethnicity, race, religion, or sexual orientation so that we can meet our obligations under the Equality Act 2010, or for example to modify treatment to suit your religion and to meet NHS obligations.
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records or to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of retention periods are available in the Record Retention (M 215) procedure available from the practice.
We obtain your personal details when you enquire about our care and service, when you join the practice, when you subscribe to our newsletter or register online, when you complete a registration or medical history form and when another practitioner refers you for treatment at our practice. Occasionally patients are referred to us from other official sources such as NHS clinics or hospitals.
You have the following personal data rights:
Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
We have carried out a Privacy Impact Assessment (M 217Q) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).
Comments, suggestions and complaints
Please contact the IG Lead at the practice for a comment, suggestion or a complaint about your data processing at email@example.com , or 01274 590777 or by writing to or visiting the practice at 9-13 Leeds Road, Shipley, West Yorkshire, BD181BP . We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
Related practice procedures
You can also use these contact details to request copies of the following practice policies or procedures:
If you have an enquiry or a request please contact the Information Governance Lead
Carnegie Dental Clinic Ltd
9-13 Leeds Road, Shipley, West Yorkshire, BD181BP
Phone: 01274 590777
How the NHS and care services use your information
Carnegie Dental Clinic Ltd is one of many organisations working in the health and care system to improve care for patients and the public. Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment. The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:
This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.
You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:
You can also find out more about how patient information is used at:
https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and
https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)
You can change your mind about your choice at any time.
Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.
Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.
Our practice only uses your personal health data to provide individualised care to you and does not disclose your data for any other purposes. The the national data opt-out does not apply to our usage of your data and we are compliant with the policy.