9-13 Leeds Rd, Shipley, BD18 IBPCall Today: 01274 590 777
Carnegie Dental Clinic takes complaints very seriously and we try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
Patient Complaints Procedure
If patients are not satisfied with the result of our procedure then a complaint may be made to:
The carnegie dental clinic is committed to complying with the Freedom of Information Act 2000, which gives the public the right to know how public services are organised and run, how much they cost and how the decisions are made. It is the aim of the practice to ensure that members of the public have access to the identified classes of information.
When a member of the public makes a request to see the Practice Publication Scheme s/he will be directed to Ruth Bonfield who will provide them with a copy of the scheme, describing how the information can be obtained and the cost of providing it. The copy is kept in the office.
The classes of information provided by the scheme include:
As long standing members of the BDA’s Good Practice Scheme we are committed to supporting our patients towards achieving and maintaining good oral health.
As part of this commitment;
Details of our last inspection can be found by clicking on the link below.